Operations & Social Media Coordinator

Liverpool | £28,000-£30,000 | Full-Time | Permanent

Adaptable Recruitment are delighted to be working exclusively with a successful and growing Liverpool-based cleaning services business to recruit an Operations & Social Media Coordinator.

This is a genuinely varied role combining customer service, operations, scheduling, administration and social media management within a fast-paced, service-led environment.

Essential Requirements - Please Read Before Applying

To be considered for this position, you must:

• Hold a Full UK Driving Licence
• Be willing to occasionally support cleaning operations when required
• Be available for weekend working on a rotating rota
• Have previous experience managing social media for a business

The Role

Operations & Customer Service

• Acting as a key point of contact for customers via phone, email and messaging platforms
• Managing customer enquiries, bookings and day-to-day communication
• Coordinating schedules and supporting operational planning
• Handling last-minute changes and resolving issues efficiently
• Maintaining accurate records, systems and internal databases
• Providing general administrative support across the business
• Supporting the wider team to ensure the smooth delivery of services

Social Media & Marketing

• Managing business social media accounts across Facebook, Instagram and TikTok
• Creating engaging content including posts, stories, reels and promotional campaigns
• Scheduling content through Meta Business Suite and similar platforms
• Designing branded graphics and promotional materials using Canva
• Monitoring engagement and helping shape future content strategies
• Supporting brand awareness and business growth through creative content

Operational Support

• Supporting wider business operations as required
• Occasionally assisting cleaning teams during staff shortages, holiday cover or busy periods
• Travelling between locations where required to support operational needs

About You

We're looking for someone who has:

• Excellent customer service and communication skills
• Strong organisational and time management abilities
• The ability to manage multiple priorities in a fast-paced environment
• Previous experience managing social media for a business
• Experience creating content across Facebook, Instagram and TikTok
• Knowledge of Meta Business Suite
• Experience using Canva or similar design tools
• Strong written communication skills
• A positive, solutions-focused attitude
• The confidence to work independently and use initiative
• A flexible, hands-on approach
• A Full UK Driving Licence

What's On Offer?

• Salary of £28,000-£30,000 depending on experience
• Permanent, full-time opportunity
• Genuine variety and responsibility from day one
• The opportunity to make a real impact within a growing business
• Supportive and collaborative team environment
• Long-term career development opportunities
• A role where no two days are the same

If you're looking for a varied role where you can combine operations, customer service, administration and social media management, and you're happy to take a hands-on approach when needed, we'd love to hear from you.