Please note that prior experience within the print and packaging industry is essential for this role. Unfortunately, candidates without this background will not be considered for shortlisting.

Overview:
We are working in partnership with a well-established and growing organisation operating within the print and manufacturing sector. Renowned for its commitment to quality, innovation, and long-standing client relationships, the business is now seeking an experienced Head of Account Management to lead its client services function.

This is a senior leadership opportunity offering significant influence across the commercial strategy, with responsibility for driving client satisfaction, retention, and sustainable revenue growth.

Key Responsibilities:

- Provide strategic leadership to the Account Management team, setting clear objectives and driving high performance
- Develop and implement an account management strategy aligned with wider business growth plans
- Build and maintain strong, long-term relationships with key clients at a senior level
- Identify and capitalise on opportunities to grow existing accounts and maximise revenue
- Work collaboratively with internal departments including Sales, Operations, and Production to ensure seamless service delivery
- Establish and monitor key performance metrics, driving continuous improvement in service standards and client experience
- Lead, mentor, and develop team members, fostering a culture of accountability and progression

Candidate Profile:

- Demonstrable experience in a senior account management leadership role within print, manufacturing, or a related industry
- Proven track record of managing and growing key client accounts
- Strong commercial awareness and ability to influence at a senior level
- Excellent interpersonal and stakeholder management skills
- Experience of leading, coaching, and developing high-performing teams
- Strategic thinker with a hands-on leadership style

Benefits Package:

- Highly competitive salary with a performance-related bonus structure
- Flexible hybrid working model supporting work-life balance
- 26 days annual leave + bank holidays with the option to buy or sell additional days
- Enhanced employer pension contributions
- Private healthcare cover for you and your immediate family
- Structured professional development, including leadership training and career progression planning
- Opportunity to work closely with senior leadership, with clear visibility and influence at executive level
- Recognition and reward programmes aligned to performance
- Enhanced parental leave and family-friendly policies
- Company car or car allowance, alongside additional lifestyle benefits

Culture and Environment:

The organisation promotes a collaborative and forward-thinking culture, where individuals are empowered to contribute ideas and drive change. It offers a stable yet progressive environment, with a clear focus on long-term growth and employee development.